Frequently Asked Questions


 

General FAQs

 

1.Is the PANDORA eSTORE CA the official website for PANDORA Jewellery?

2.Where does the PANDORA eSTORE CA deliver to?

3.Why will I create an account in PANDORA eSTORE CA?

4.I’m having technical issues

5.How do I change details in my account?

6.How do I contact the PANDORA eSTORE CA?

7.How do I contact PANDORA CA about an in store purchase?

8.How do I contact PANDORA CA with a general enquiry?

9.How can I delete my eSTORE account?

10.Why does my product or gemstone look different to the image pictured on the eSTORE?

11.If I order something that is no longer in stock what will happen to my order?

12.What size ring should I buy?

13.What size bracelet should I buy?

14.How can I convert my CA ring size in to a PANDORA ring size?

15.What are the supported payment methods?

16.Do you accept international cards with billing address outside of Canada?

17.Can you send me a catalogue/brochure?


 


 

1. Is the PANDORA eSTORE CA the official website for PANDORA Jewellery?

Yes, the PANDORA eSTORE CA (estore-ca.pandora.net) is our official PANDORA Jewellery website which sells genuine PANDORA Jewellery directly to consumers in Canada. Unfortunately, due to the quality and popularity of PANDORA Jewellery, we have become the subject of counterfeiters. By buying from the PANDORA eSTORE you can be confident you are purchasing genuine PANDORA jewellery. To read more about counterfeits and our brand protection policy click here.
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2. Where does the PANDORA eSTORE CA deliver to?

The PANDORA eSTORE CA (estore-ca.pandora.net) currently ships to addresses only within Canada.

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3. Why will I create an account in PANDORA eSTORE CA?

Creating a PANDORA eSTORE CA account enhances your shopping experience and helps CA expedite the ordering process for you. You can review your order history, track your order, update your newsletter preferences, and receive advanced notice of exclusive offers.

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4. I’m having technical issues, what do I do?

We recommend that you use the latest version of your operating system (e.g. Windows and OSX) and browser (e.g. Safari 7, Firefox 35, Internet Explorer 9, 10, 11, Chrome 39). If you continue to experience issues, please contact our PANDORA Jewellery Customer Care Centre at 1-888-556-9009 (Mon – Sat: 9AM – 6PM EST; Sun: Closed) or email at caecomcustsvc@pandora.net with details about the problem, screen shots of the error message and the web browser and version you are using.
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5. How do I change details in my account?

To change details in your account, go to My Account. This will redirect to where you can change your personal information, address details, and view your orders.
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6. How do I contact the PANDORA eSTORE CA?

For consumer inquiries relating to the PANDORA eSTORE CA, please contact our PANDORA Jewelry Customer Care Centre at 1-888-556-9009 (Mon – Sat: 9AM – 6PM EST; Sun: Closed) or email at caecomcustsvc@pandora.net

Please note that the PANDORA eSTORE CA can only handle requests specifically for purchases from the eSTORE. If your inquiry is relating to an in-store jewellery purchase, we recommend that you contact the store directly.
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7. How do I contact PANDORA CA about an in-store purchase?

If your inquiry is relating to an in-store jewellery purchase, we recommend that you contact the store directly. Click here to find your store's contact details.
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8. How do I contact PANDORA CA with a general inquiry?

If you have a more general inquiry about PANDORA CA products and services not related to the PANDORA eSTORE CA, please email PANDORA Consumer Affairs at caecomcustsvc@pandora.net.
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9. How can I delete my PANDORA eSTORE CA account?

We are sorry you want to delete your account. Please email our PANDORA Jewellery Customer Care Centre at caecomcustsvc@pandora.net and request that your PANDORA eSTORE CA account be deleted. Please ensure that you send the email from the email address linked to the PANDORA eSTORE CA account so we can verify that it is a genuine request.
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10. Why does my product or gemstone look different to the image pictured on the PANDORA eSTORE CA?

The product photography displayed on our website matches the product as closely as possible. All of our jewellery is hand-finished with genuine gemstones; therefore, details such as the exact shade of colour of the stone can vary slightly. This is all a part of what makes your PANDORA Jewellery unique and special.
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11. If I order something that is no longer in stock what will happen to my order?

During extremely busy periods it is possible to place an order for a product which may have gone out of stock. In this case, the PANDORA eSTORE CA reserves the right to cancel your order.

If you paid via PayPal, you will be issued a refund for the amount paid.
If you paid via credit/debit card your card will not have been charged.
We apologize for any inconvenience.
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12. What size ring should I buy?

Please click this link for our ring size guide.
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13. What size bracelet should I buy?

Please click this link for our bracelet size guide.
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14. How can I convert my CA ring size in to a PANDORA ring size?

Please see the conversions below:
48 is the equivalent of 4.5
50 is the equivalent of 5
52 is the equivalent of 6
54 is the equivalent of 7
56 is the equivalent of 7.5
58 is the equivalent of 8.5
60 is the equivalent of 9
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15. What are the supported payment methods?

PANDORA eSTORE CA currently supports the following payment methods:
- PayPal
- Master Card
- Visa
- American Express
- Discover

We accept credit cards and debit cards of Master Card, Visa, American Express and Discover.

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16. Do you accept international cards with billing address outside of Canada?

Yes, we accept international cards with billing address outside of Canada with the exception of the following countries: Albania, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Burma, Croatia, Cuba, Greece, Iran, Kosovo, Lebanon, Libya, Macedonia, Montenegro, N. Korea, Serbia, Slovenia, Somalia, Sudan, Syria, and Turkey. We allow international cards only for shipments within Canada.

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17. Can you send me a catalogue/brochure?

Unfortunately, we cannot fulfill requests for brochures from the PANDORA eSTORE CA. Please visit your local store or contact PANDORA Consumer Affairs at caecomcustsvc@pandora.net
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