Orders


 

1.How do I place an order?

2.How can I pay for my order?

3.What happens when I place my order?

4.How do I track my order?

5.How can I amend my order?

6.Can I cancel my order?

7.How secure is my online order transaction?

8.My payment has been declined

9.Can I change my billing address after I have placed an order?

10.Can I change my shipping/delivery address after I have placed an order?

11.If I order something that is no longer in stock what will happen to my order?

12.What are the supported payment methods?

13.Do you accept international cards with billing address outside of Canada?

 


1. How do I place an order?

To place an order please select your desired item(s) and add to your shopping basket. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. You will have the option to create an account, log in to an existing account, or guest check out. As soon as you confirm your order, you will receive an automated e-mail confirmation.
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2. How can I pay for my order?

You can pay using Visa, MasterCard, American Express, Discover, and PayPal. These payment methods are all 100% secure. All submitted personal and payment information is encrypted and secure. Payments are managed by CyberSource, our business partner. Please note, the PANDORA eSTORE CA cannot accept gift cards as a form of payment at this time.
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3. What happens when I place my order?

Once you place your order, you will receive an email confirmation. All personal and payment information will be verified and if there are any issues we will contact you.
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4. How do I track my order?

When you place an order and it is dispatched you will receive an email notification with a tracking number. Use the tracking number to locate your parcel on the Purolator website. Please note that you will not be able to track your order until the day after you receive your tracking information.
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5. How can I amend my order?

Orders are processed very quickly. Once you have received your confirmation email, your order cannot be amended. For further assistance, please contact our PANDORA Jewellery Customer Care Centre at 1-888-556-9009 (Mon – Sat: 9AM – 6PM EST; Sun: Closed) or email at caecomcustsvc@pandora.net. Provide the order details for further assistance.
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6. Can I cancel my order?

Orders are processed very quickly. Once you have received your confirmation email, your order cannot be cancelled. For further assistance, please contact our PANDORA Jewellery Customer Care Centre at 1-888-556-9009 (Mon – Sat: 9AM – 6PM EST; Sun: Closed) or email at caecomcustsvc@pandora.net. Provide the order details for further assistance.
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7. How secure is my online order transaction?

Your online order transaction is protected by GlobalSign, which secures web servers worldwide with strong encryption and rigorous authentication. GlobalSign is the leading Transport Layer Security (TLS) Certificate Authority enabling secure e-commerce and communications for websites, intranets, and extranets.
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8. My payment has been declined

 

  • • Please check your card details in your account to ensure the information is correct, e.g. the expiry date or your billing address.
  • • Ensure that you entered the security code correctly – the three digit number on the back of your card.
  • • Ensure your order is less than $2,500. Orders of $2,500 or more cannot be processed.
  • • Your payment may have been declined by your bank – please check with your bank.
  • • If you’ve checked all of the above, we suggest you try paying with another credit card.

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9. Can I change my billing address after I have placed an order?

Orders are processed very quickly. It is not possible to change your billing address once an order has been placed and you have received the order confirmation email. Please contact our PANDORA Jewellery Customer Care Centre at 1-888-556-9009 (Mon – Sat: 9AM – 6PM EST; Sun: Closed) or email at caecomcustsvc@pandora.net for further assistance.
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10. Can I change my shipping/delivery address after I have placed an order?

Orders are processed very quickly. It is not possible for the PANDORA eSTORE CA to change your shipping address. Please contact our PANDORA Jewellery Customer Care Centre at 1-888-556-9009 (Mon – Sat: 9AM – 6PM EST; Sun: Closed) or email at caecomcustsvc@pandora.net for further assistance.
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11. If I order something that is no longer in stock what will happen to my order?

During extremely busy periods, it is possible to place an order for a product which may have gone out of stock. In this case, the PANDORA eSTORE CA reserves the right to cancel your order.
If you paid via PayPal, you will be issued a refund for the amount paid.
If you paid via credit/debit card your card will not have been charged.
We apologize for any inconvenience.
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12. What are the supported payment methods?

PANDORA eSTORE CA currently supports the following payment methods:
- PayPal
- Master Card
- Visa
- American Express
- Discover

 

We accept credit cards and debit cards of Master Card, Visa, American Express and Discover. Please note, the PANDORA eSTORE CA cannot sell or accept gift cards at this time.
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13. Do you accept international cards with billing address outside of Canada?

Yes, we accept international cards with billing address outside of Canada with the exception of the following countries: Albania, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Burma, Croatia, Cuba, Greece, Iran, Kosovo, Lebanon, Libya, Macedonia, Montenegro, N. Korea, Serbia, Slovenia, Somalia, Sudan, Syria, and Turkey. We allow international cards only for shipments within Canada.
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